Step1: Make sure Forget Password email notification is turned on from Admin Center > Company Settings > E-mail Notification Template Settings
Step 2: Kindly also make sure the username v4admin has correct email address assigned: . SystemMessage@successfactors.com
Step 3: If "Reset Password using a URL accessed through an email link" is enabled under Admin Tools > Password & Login Policy Settings, then you should also enable the template "Reset Password Support Notification" under Admin Center > Company Settings > E-mail Notification Template Settings
Step 4: Check if user email notifications is not disabled from Admin Center>> Update User Information >> Change User Email Notification.
Step 5: If user is trying to trigger Forgot Password via email address, check if user’s email address is not mapped with multiple users in the UDF (Admin Center>> Update User Information >> Employee Export)
- Return address defined/stored in database has to be SystemMessage@successfactors.com Username v4admin is responsible for holding the return address in customers’ instance.
- System triggered message, like Forgot Password always uses v4admin, this is special user created when customer go live.
- SystemMessage@successfactors.com is default value and is same across datacenters and between datacenters for customers.
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