2087929 - Forgot Password notification not working - BizX Platform

SAP Knowledge Base Article - Public

2087929 - Forgot Password notification not working - BizX Platform

Symptom

  • We are not receiving Forgot Password notification while all other notifications work fine.

Environment

  • BizX Platform

Resolution

Step1: Make sure Forget Password email notification is turned on from Admin Center > Company Settings > E-mail Notification Template Settings

Step 2: Kindly also make sure the username v4admin has correct email address assigned: . SystemMessage@successfactors.com

Step 3: If "Reset Password using a URL accessed through an email link" is enabled under Admin Tools > Password & Login Policy Settings, then you should also enable the template "Reset Password Support Notification" under Admin Center > Company Settings > E-mail Notification Template Settings

Step 4: Check if user email notifications is not disabled from Admin Center>> Update User Information >> Change User Email Notification.

Step 5: If user is trying to trigger Forgot Password via email address, check if user’s email address is not mapped with multiple users in the UDF (Admin Center>> Update User Information >> Employee Export)

Internal Note:

  • Return address defined/stored in database has to be SystemMessage@successfactors.com Username v4admin is responsible for holding the return address in customers’ instance.
  • System triggered message, like Forgot Password always uses v4admin, this is special user created when customer go live.
  • SystemMessage@successfactors.com is default value and is same across datacenters and between datacenters for customers.

Keywords

KBA , sf forgot password , sf email notifications , sf admin tools , LOD-SF-PLT-PWD , Password Policy/ Reset Password , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM Core all versions