SAP Knowledge Base Article - Public

2087897 - Error: Failed to deactivate user: "USERID" - User does not exist - BizX Platform

Symptom

  • Failed to deactivate user: "USERID" - User does not exist

Environment

  • BizX Platform

Cause

  • The employee record being sent in the file has never been loaded into the SuccessFactors system. Because it has never existed in the system, it cannot be deactivated - so the error message will be generated.In order to remove these errors from the file, the records need to be removed from the file.
  • If the records cannot be removed from the file, please contact customer support to work out how you would like to handle these records.
  • PLEASE NOTE: If you are updating this manually and

Resolution

  • When uploading a user import file, the email notification displays the following error message:
  • Failed to deactivate user: "USERID" - User does not exist

 

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions