2087895 - Email Notifications: Why Some Form Templates are Unavailable Editing Email Notifications - BizX Platform

SAP Knowledge Base Article - Public

2087895 - Email Notifications: Why Some Form Templates are Unavailable Editing Email Notifications - BizX Platform

Symptom

  • Administrators have the ability to customize the email notifications by form template. However some form templates may not be available. 

Environment

  • BizX Platform

Resolution

  • The issue is that in order to change the Email Notification for a specific user the admin that is logged in must have permission to create the form in question. If you notice a form missing from the drop-down it is because the user you are logged in as does not have permission to create that form.     

To grant permission to create the form:     

  1. Click on "Admin Tools"     
  2. Click on "Permission to Create Forms" from the Manage Security section     
  3. Click "Manage form create permission security through individual users"     
  4. Enter the user name and click "Search Users"     
  5. Chose the Form Template name from the "Choose a Form" drop-down, place a check mark next to user that needs create privileges     
  6. Click "Grant Create Permission"     

Now when the admin user goes to customize the email template for a specific form template the form template will be an option.     
To customize the email template for a specific form template:     

  1. Click on "Admin Tools"     
  2. Click on "E-Mail Notification Templates Settings" from the System Properties section     
  3. Click the specific Document Notification to edit     
  4. Place a check mark next to "Specify Different Template for Each Form" (click OK when the pop-up appears)     
  5. Chose the Form Template name from the drop-down and click Switch To place a check mark next to user that needs create privileges     
  6. Edit the "Email Body" and click "Save Changes"    

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions