SAP Knowledge Base Article - Public

2087865 - Email Notifications: URL Links Do Not Work in Some Templates - BizX Platform


  • This article explains why URL links may not work in some templates


  • BizX Platform


  • Currently Email templates DO NOT support any and all available token tags. So while a tag may work in one template, you can not simply copy and paste a token, such as DOC ACCESS URL into another template. If a tag is copied from a template into another, and it does not work, this is an indication that the token is NOT supported, not that the template is not working correctly.
  • Generally, the supported token/tags are already within the templates by default, so consideration should be made when customizing emails to include other tokens.
  • A workaround for the example DOC ACCESS URL is to put the actual URL in your template. So for example instead of using DOC ACCESS URL , you would enter https://performancemanager.successfa...pany=mycompany
  • where "mycompany"= your actual company instance. If you do not know the value for your company instance, please contact customer support.
  • This example would bring a user to the login page of the application.
  • Additional Information:
  • For detailed information on customizing your email templates, search for the solution Customizing Email Notifications.


KBA , sf email notifications , LOD-SF-PLT , Foundational Capabilities & Tools , How To


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