SAP Knowledge Base Article - Public

2087850 - Email Notifications: Tokens Variables Not Working [[Token]] - BizX Platform

Symptom

  • How to address issues with Email Variables/Tokens
  • We have added a variable into our email template but it is not working

Environment

  • BizX Platform

Cause

  • Token is not supported in the email template

Resolution

  • If the token was working in the past and just stopped working please open a support case.
  • If the token is just one you added to this template please remove the token from that email template as it is not supported.
  • There are many system [TOKENS] or variables that can be added to email templates, however it should be understood that many of these are exclusive to specific email templates and CANNOT simply be copied into another email template.
  • When you have copied a token into another template and it is not working then it is not supported in that template. Support will not be able to assist, and we will not log this as a defect. It is working as designed.
  • Supported tokens within each email template are typically already in each email template.

 

If you want to see the default templates and customize those please see our solution: Email Notifications: Customizing Email Notifications Default Template Text

Following is a list of common tokens used in the system and the default email templates.

Variable Code

Definition (what will it do)

SIGNATURE

Block of text appended to all notifications

DOC TITLE

Title of document

SENDER

Sender of Document

DOC ACCESS URL

URL to access specific document (after log on)

DOC ACTION

Action performed

IS WAS DUE ON

Due date

Note:

For document routing notification:
The token "IS_WAS_DUE_ON" will be replaced by form due date.

For step due notification:
The token "IS_WAS_DUE_ON" will be replaced by step due date.

DOC COMMENT

Comment from sender to be included in email

EMP NAME

Employee name – subject of document

NO OF DAYS

Number of days until document due (Due) or past due (Late)

EMP USER ID

Employee ID

SET_PASSWORD_URL​

Allows employee to set their password

LOGIN URL

URL access to application for Log on

XFER TO NAME

New supervisor in employee transfer

XFER FROM NAME

Old supervisor in employee transfer

DOC LIST

List of documents transferred

DOC COMPLETION DATE

Date of document completion

DOC LASTMODIFIED DATE

Date of last document modification

Keywords

KBA , sf email notifications , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions