- When new employees or users are created in the system, there is an option to send a Welcome Email notification to provide them their login username and to set their password. This can be done by:
- Employee Import > checking the “Send welcome email to new users” checkbox option
For Welcome emails triggered through imports, the language of the email depends on the Locale of the user. Please see related article - https://help.successfactors.com/3Knowledge_Base/Admin_Tools_Self-Service/Admin_Tools%3A_Send_User_Welcome_-_How_do_I_send_system_message_email_notification%3F/What_determines_the_language_in_which_the_Welcome_Message_is_sent%3F
- Manually through Admin Tools > Send User Welcome Email
When Welcome emails are sent manually using this Admin Tools option, the language follows the default language of the instance, or whatever language or text that the Admin who is sending the message changes the email subject and body into. It does not send using the assigned locale of the recipient.
There is currently an enhancement request to allow the same behavior as Employee Import, for manually sent Welcome Emails to follow the user’s locale.
KBA , sf welcome email , sf language , sf local , sf system message , LOD-SF-PLT , Foundational Capabilities & Tools , How To