SAP Knowledge Base Article - Public

2087438 - Email Notifications: [[DOC ACTION]] variable used in Email Notification Templates

Symptom

An explanation of the [[DOC ACTION]] token used in email notification templates.

Environment

SuccessFactors Performance Management

Resolution

The DOC ACTION variable is typically used and found in the following email templates:

  • Document Routing Notification
  • Document Routing Skip Notification
  • 360 Document Evaluation Notification

Depending on step routing, the user will be sent an email with the variable being replaced with the appropriate verbiage.

  • it will say "approval" when it arrives in inbox in normal routing
  • It will say "review" when sent from a get feedback request
  • It will say "signature" when sent to the signature step
  • If rejected and sent back to person it will say "modification"

Examples:

  1. Please be advised that the document 2018 Annual Performance Review for Carla Grant is now available in your Inbox folder for your approval.
  2. Please be advised that the document 2018 Annual Performance Review for Carla Grant is now available in your Inbox folder for your review.
  3. Please be advised that the document 2018 Annual Performance Review for Carla Grant is now available in your Inbox folder for your signature.
  4. Please be advised that the document 2018 Annual Performance Review for Carla Grant has been reviewed and rejected by Carla Grant. The document is now in your Inbox folder for your modification.

 

NOTE: These words are set in the system and cannot be modified.

Keywords

[[DOC_ACTION]], token, approval, review, signature, modification, email notification template, document routing, 360 evaluation, action , KBA , sf email notifications , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PM-EML , Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core all versions