- When an end user attempts to log into their SuccessFactors applications your system they are told their account is now locked.
- Users cannot login to the system.
- How do I unlock a users account?
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Reproducing the Issue
Username and Password
1. Try to login via Username and Password
2. See the screen below
1. Try to login via SSO.
2. Screen goes into a loop.
3. Check the SSO error logs (Can only be accessed by a Partner with provisioning access or Customer Support).
[local user authentication fail for user XXXXXX]
SAMLTokenAuthentication failed [company: XXXYYYZZZ,userName: XXXXXX] failedLoginReason:Login failed - account locked
Based on the setting that you've defined in your Password & Login Policy Settings, your system can automatically lock a users account.
Note: If a users account was locked prior to enabling SSO, the account will need to be unlocked before they can sign in via SSO.
- Go to Admin Tools.
- Under Manage User > Click Reset User Account.
- Enter the username of the user who is locked out.
- Click Search Users.
Tip: The red X means that the user is locked out.
- Select the checkbox next to the locked out user and click the “Reset Selected Users” button. Any locked user accounts will be re-activated, and you will receive the below confirmation message:
Old Admin Tools
- Go to Admin Tools Tab
- Under Manage Users
- Click Reset User Account
- Enter the user name
- Click Search Users
- Select the user
- Click Reset Selected Users
2420640 - Passwords: Configuring Password & Login Policy
2317944 - BizX Platform - Partner resources : SAML 2.0 Provisioning guide - Troubleshooting tips and tricks - Common errors and resolution
Locked, User is locked out, account locked, authentication fail, admin tools, , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To