SAP Knowledge Base Article - Public

2086632 - 360 email notification to external participants showing entire URL rather than “Accept” or “Decline” buttons - 360 Multi Rater

Symptom

The 360 email notification to external participants is showing entire URL rather than the “Accept” or “Decline” button

Environment

SAP SuccessFactors 360 Multi Rater

Reproducing the Issue

  1. Ask feedback to an External User from your 360 review participants list
  2. Check the 360 email notification received from an external user
  3. Notice that there's no Accept or Decline button but a full URL hyperlink there 

Resolution

  1. Go to Admin Tools > Company System and Logo Settings
  2. Click on "Enable HTML email notifications"
  3. Click on the Save Company System Setting button

Keywords

360 email notification, external participants, show, showing URL, accept, decline, button, email notification, multi rater, review, form , KBA , csg_q , sf email notifications , LOD-SF-MTR-EML , Emails and Notifications , How To

Product

SAP SuccessFactors Performance & Goals all versions