2085998 - Rating total on form doesn't match expectations - WFA

SAP Knowledge Base Article - Public

# 2085998- Rating total on form doesn't match expectations - WFA

### Symptom

A person has the following ratings in a section of a form:

• 2 above expectations,
• 1 meets expectations.

Yet the section averages out to Meets Expectations. How could this happen?

### Environment

• Workforce Planning and Analytics

### Resolution

• Situations like this have their origin in how the ratings scale is set up in the background. Each rating that is assigned, has a numeric value that operates as part of a equation in the background. So "Meets Expectations" translates into a numeric value; every other rating in the section does as well, and it is subsequently totaled and averaged.
• The ratings scale for the above situation may appear as:

0.0->.99= Needs Improvement

1.0->1.9= Meets Expectations

2.0 -> 2.9 = Above Expectations

• Each score rounds DOWN to the nearest whole number. So if the average falls into the range of 1.0 to 1.99, this is considered a score of 1. Two ratings of Above Executions total to a score of 4, plus one Meets Expectations totals to 5. When that is averaged by dividing that by 3, the total is 1.66.

Here it is again:

2 + 2 + 1 = 5

5/3 = 1.66

• So that is how this person's total section rating got rounded down in this instance. If this is not desired, then SuccessFactors and the necessary HR parties should discuss a different scale.

### Keywords

KBA , LOD-SF-WFA-WA , Workforce Anaytics , How To

### Product

SAP SuccessFactors HCM Core all versions