SAP Knowledge Base Article - Public

2085983 - Successors not showing despite the Display Option Successors being checked off - Succession

Symptom

The successors are not showing despite the Display Option Successors being checked off.

*** This KBA refers to v11 Succession Org Chart, which is being retired. All customers will be migrated to v12 Succession Org Chart on b1905. So, if you are still using v11 SOC, you should consider migrating to v12 SOC as soon as possible. ***

Environment

SAP SuccessFactors Succession Management (v11 Succession Org Chart)

Cause

User has used the hide successors option and now they are not appearing.

Resolution

  • This is caused by the use of Show/ hide Succession details in Succession Org Chart.
  • Display settings of each position displayed is sticky to each user profile.
  • Position 123 and click on Hide Succession details (+/- sign next to employee picture) this setting will be remembered by the system, next time employee A logins in the system and access Position 123.
  • The solution to visualize Succession details is to click on the + sign to make Succession details (including Successors) visible again.

Keywords

KBA , sf succession org chart , LOD-SF-SCM , Succession Management , How To

Product

SAP SuccessFactors HCM Core all versions