2084630 - Emails - Routing Comments and Email Notifications Between Steps Not Working - Compensation

SAP Knowledge Base Article - Public

2084630 - Emails - Routing Comments and Email Notifications Between Steps Not Working - Compensation

Symptom

  • Explains the scenarios where you will not see the standard routing options to enter a comment and send email to the recipient in the next step when routing a form from current step.
  • Not able to enter comments and receive notification when moving the form to next step. Admin at admin review step is not allowed to enter comments when routing his own form to the next step (user step), nor does he gets an email. Admin is able to enter comments for all other planners and an email is triggered for all other planners. 

Environment

  • Compensation

Cause

  • Please note that this is the expected behavior. The comment section will not appear when sender himself is the recipient (is at the next step of form).
  • Also, the document routing notice is triggered when the form is forwarded to a user's inbox. Since the same user is the recipient of the form and the form is already in the user's inbox, the notification will not trigger.

Resolution

Working as designed. Please also keep the following exceptions in mind.
NOTE: Following are different scenarios when you will not have the option to include a comment in an email when routing a document.

  1. When DOC_COMMENT has been removed from in the body of the email notification
  2. When the specific notification for that action has been disabled in Admin Tools
  3. When the recipient of the form is the same as the sender in the next step of the route map
  4. When it is the last step before Completed
  5. When there are no recipients

Please also see related information at: > Email Notifications: How to Include or Prevent Senders Comments in Email Notifications

Keywords

KBA , sf compensation workflow , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors HCM Core all versions