2084569 - Error - Access Denied Error or Unexpected Failure when Clicking on Rating - Compensation

SAP Knowledge Base Article - Public

2084569 - Error - Access Denied Error or Unexpected Failure when Clicking on Rating - Compensation

Symptom

  • Your user reports that he or she is receiving an Access Denied  error when he or she clicks on the performance rating in on the compensation forms.
  • The requested operation is not available: Access Denied Error or Unexpected Failure

Environment

  • Compensation

Cause

  • This is likely caused because you have configured the rating sources in your compensation worksheets to pull from both PM v11 and PM v12 forms. Currently Compensation does not support mixed form type as rating source. If there is a PM V12 form configured, the compensation module will try to open the form in the PM V12 way (as PM V11 and PM V12 open form link is not compatible with each other).  The error happens when opening a PM V11 form from the rating because it is trying to open the form as  PM V12 form.

Resolution

Using Compensation Admin V2

  • Go to admin tools->Compensation Home
  • Select the template you wish to update
  • Change the rating source of the compensation form to either be only PM V11 forms or PM V12 forms but not both.

Using Compensation Admin

  • Go to admin tools->Compensation Home
  • Select the template you wish to update
  • Go to the Rating Sources tab
  • Change the rating source of the compensation form to either be only PM V11 forms or PM V12 forms but not both.

 

  • Note: Please bear in mind any changes to your compensation plan configuration will only reflect new compensation  forms launched. This cannot be fixed on live worksheets and forms will need to be relaunched once you have determined which rating source is to be used. You may need to consider lauching 2 batches one for just people with PMv11 and another for those with PMv12. (or leave as is and instruct users they may encounter this error).

Keywords

KBA , sf compensation rating sources , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors HCM Core all versions