SAP Knowledge Base Article - Public

2083646 - How to Remove the IP Restriction via SAP Jam Super Admin Access - SAP Jam

Symptom

The SAP Jam administrator has inadvertently set an IP Restriction (SAP Jam Admin > Compliance & Security > Security > IP Restriction) and now the SAP Jam is not accessible. How to remove the IP Restrictions?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Jam Collaboration

Resolution

To remove the existing IP Restrictions in your Jam instance, you need to follow the below steps:

  1. Navigate to SAP Jam Admin
  2. Expand the section Compliance & Security
  3. Click at Security
  4. Check the option "Any IP address"
    2019-04-09_15-49-50.png

Keywords

IP Restriction, Jam, IP, restriction, URL, can't access, unable to access , KBA , sf sap jam , LOD-SF-JAM-SEC , Security/ Certificate Queries for SAP Jam , How To

Product

SAP Jam Collaboration all versions