SAP Knowledge Base Article - Public

2082789 - Missing Functionality - Send Reset Password E-Mail to Candidate - Onboarding [Security]

Symptom

Information about the functionality gap on sending reset e-mail to candidate manually.

Environment

SAP SuccessFactors Onboarding

Cause

  • Lock user account
  • User forgot password

Resolution

With the current offering of SAP SuccessFactors Onboarding, there is no UI function to send a reset password e-mail manually to candidate.

Workaround

  • Candidate may use 'Forgot Password' functionality. Please refer to KBA 2696015 on how to use forgot password functionality.
  • Administrators may use the manual reset password and share set credential to candidate, see KBA 2247665.

Note

We encourage our customers if they feel the ability to send a reset password e-mail manually and should be part of the product, kindly create an enhancement request on the SAP Influence Portal.

Keywords

  • SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD
  • Forgot Password, Unknown Password, Reset Password, Send Password, Change Password
  • Security, User, Account, Login Name
problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary;
information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip
solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SUCCESSFACTORS ONBOARDING 1811 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508