2082676 - E-verify Activity Still shows “Referred to SSA” - Onboarding

SAP Knowledge Base Article - Public

2082676 - E-verify Activity Still shows “Referred to SSA” - Onboarding

Symptom

  • Why does my candidate’s activity still shows as “Referred to SSA” in the E-verify Work Queue?   The candidate was Referred to SSA and brought back documents confirming their eligibility to work in the US. What can I do?

 

 

Resolution

Answer: The reason why the activity is still showing "Referred to SSA" in the E-verify Work Queue is due to DHS is still working on the case. You will need to wait for DHS or SSA to update. During this time your case will remain in Continuance.  On day 11, if the case remains in Continuance, the Work Queue status will change to one of these possible statements: 

  • Employment Authorized
  • Institute Additional Verification
  • Case In Continuance – Either SSA or DHS Needs More Time to Resolve the Case
  • SSA Final Nonconfirmation

Keywords

KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors HCM Core all versions