2082143 - How to report a trouble to Verifications Inc., Clickboarding, First Advantage - Recruiting

SAP Knowledge Base Article - Public

2082143 - How to report a trouble to Verifications Inc., Clickboarding, First Advantage - Recruiting

Symptom

  • Verifications Inc has split into two companies,   Clickboarding and First Advantage.  They have provided a list of clients which should be submitted to clickboarding which I have attached.  All others should go to the verifications email.  You should include all pertinent information on the case (candidate name, user name, req id  etc )  and the SF case number.  You will then get an email notification with a ticket number back from then.  All correspondence should be cut and pasted in the case as a private note and update client as usual.

Environment

  • Recruiting Management.

Resolution

  • The email address’ are as follows:

          Trouble reporting:

          vi.onboarding@verificationsinc.com
 

          Escalations:

          onboardingmanagement@verificationsinc.com
 
 

  • For clickboarding only clients:

          Trouble reporting:
 
        
support@clickboarding.com

         Escalations:
 
        
escalations@clickboarding.com

Keywords

KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Core all versions