SAP Knowledge Base Article - Public

2082049 - Using the HTTP Watch tool - Recruiting

Symptom

Http watch is a free tool that can be installed as an add-on for Firefox, Chrome or Internet Explorer to provide valuable data for Support.

Environment

SAP SuccessFactors Recruiting Management

Resolution

What is it used for?

  • Sometimes we cannot reproduce the error you reported. In this case we will ask you to help us gather information using HTTP Watch.
  • This session will store important information on the web navigation of the user during the occurrence of the issue.

 How do I use it?

The http watch session must be recorded by the user and the computer (and browser) where the issue is reproducible.

  1. Download the free basic edition from http://www.httpwatch.com/
  2. Install the program on the computer where the issue is reproducible. Ask your internal IT if you need permission to download the tool.
  3. Go in Internet Explorer > Tools > HttpWatch Basic
  4. A console will appear on the bottom of the browser.
  5. Before starting the actions to reproduce the error, click the Record button   
  6. When finished click the stop button
  7. Click the Save button and save the file with extension “hwl”     
  8. Attach the saved file to the incident

Keywords

KBA , sf recruiting error messages , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions