SAP Knowledge Base Article - Public

2082033 - Troubleshooting Job Alerts - Recruiting Management

Symptom

This article provides information on how to solve the most common issues that cause Candidate Job Alerts to fail.

Environment

SuccessFactors Recruiting Management (All versions)

Resolution

Troubleshooting steps to take if Job Alerts are not working for a customer:

- Enable Job Alerts for Candidates is turned on in provisioning;
- The quartz job is submitted;
- The quartz job owner is active;
- Under Monitor Scheduled Jobs, check that "Candidate Job Alerts" have been completed successfully;
- Job alert e-mail is active under admin tools> system properties> E-Mail Notification Templates settings;
- Candidate confirmed he/she wanted to receive e-mail notifications;

 

Troubleshooting tip:

- Select one filter when editing the Job Alert

Keywords

Job Alerts Candidate Job Alerts , KBA , sf job alerts , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Core all versions