2081467 - Obtaining Server Information - Recruiting

SAP Knowledge Base Article - Public

2081467 - Obtaining Server Information - Recruiting

Symptom

  • How to retrieve the server info from the external recruiting web site?

Environment

  • Recruiting Management.

Resolution

  • Server info are often required to troubleshooting any problem and is best practice for a customer to provide the server info when file a ticket for Customer Success
  • The server info is providing the timestamp and the actual application server used to display the page. Without these information it is often not possible to continue troubleshooting
  • The server info is easy to retrieve in the internal system after the login: it is often located on the bottom of the page or in the home page after clicking the “?” icon

    1.JPG

  • However in the external recruiting website the server info is not available through a button or link, but it is still possible to retrieve:
    • Right click on the page and select “View source” or “View page source”
     
    2.JPG
    • Scroll down on the bottom of the page until find something like:
    <input type="hidden" value="Release b1305.66 build (66)-10.2.30.106dc2sfsalescarapp01Cluster01-405-2013-06-11T10:05:27.165+0200">

Keywords

KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Core all versions