SAP Knowledge Base Article - Public

2081443 - Candidate (Status Triggered) Email Notifications - Recruiting Management


Is it possible to send a different email when a candidate is moved in the pipeline?  And is it possible to differentiate if a candidate is external or internal candidate?


SuccessFactors Recruiting Management (all versions)


Please, have in mind that the changes/actions mentioned below must be performed in Admin Center > Edit Applicant Status Configuration.

  • Each status can be associated with email templates. Email notifications are triggered when a candidate is moved from one status to another.
  • The arrival status is the one who is triggering the email notification.
  • Different email notifications can be sent to the job requisition operators and the candidate.
  • Prior b1308 it was possible to send an unique email for both Internal and External candidates:


  •  After b1308 is possible to differentiate and have two different templates: one for internal and one for external candidates.


  • During the deployment of b1308 the previous template is “duplicated” to both internal and external. The result is that nothing will be changed just after the release.
  • It is only possible to differentiate the email recipients by candidate (internal or external) or other recruiting operators (e.g.: Hiring Manager, Originator, etc...). It is not possible to have different emails sent to recipients based on their location or job requisition template being used.


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SAP SuccessFactors HCM Core all versions