SAP Knowledge Base Article - Public

2081237 - Job Alerts in Recruiting with RCM and RMK

Symptom

Candidates may choose to set up saved searches so they can easily re-use search criteria they like, and can set up these saved searches as job alerts to inform them when new jobs are posted that match their interests.
This KBA covers the various scenarios with job alerts when RMK and RCM are both configured.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Resolution

Important Notes:

  • Job alerts in RCM cover internal and external jobs whereas RMK job alerts only cover external jobs. As a result, disabling RCM alerts means not having the use of internal alerts.
  • The candidate is the only user with control over the notifications to be received. They are the only ones that can first start them and the only ones that could unsubscribe to them, if needed.
  • RMK alerts do not support "Job Alert Expired Notification" or "Job Alert Invalidated Notification"
  • Enabling RMK alerts does not automatically stop RCM alerts from being sent. To be stopped, RCM alerts will need to be disabled.
  • Longer term, all job alert functionalities for both internal and external jobs will fall under RMK via Candidate Relationship Management. (CRM)

RCM with RMK using Candidate SSO:

If both RCM and RMK alerts are enabled, then candidates might be confused as there would be two sets of external alerts that would be setup in two separate systems.
For this reason, the RCM alerts could be disabled but with the above mentioned consequences.
The recommended configuration is CAS with Mobile apply which addresses this.

Candidate Account Simplification with Mobile Apply

With CAS and mobile apply, candidates can no longer access the external RCM alerts as they can only access the RMK alerts from the RCM profile.
New RCM external alerts will not be created, only RMK alerts.
Existing external RCM alerts will organically phase out as they will simply age out or be disabled if the candidate is hired or unsubscribes.
Provided RCM alerts are enabled, the internal RCM alerts will continue to work concurrently to the RMK alerts.
The customer may decide to disable RCM alerts but would then not have the use of internal alerts.

Candidate Account Simplification without Mobile apply

In this case the candidates can access job alerts in the RCM career site but the alerts actually displayed there are the RMK ones.
Again, previously created RCM alerts will phase out in time.
The internal RCM alerts will continue to work concurrently to the RMK alerts.
Note that RCM alerts must be enabled in this case for the Alerts tab to be available in the RCM career site.

Keywords

job alert notifications, RMK job alerts, external job alerts, , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , How To

Product

SAP SuccessFactors HCM Core all versions