2080950 - Quick Confirm Delivery in the Shopping Cart is Greyed/Disabled.

SAP Knowledge Base Article - Public

2080950 - Quick Confirm Delivery in the Shopping Cart is Greyed/Disabled.

Symptom

 The quick confirm delivery is greyed/disabled for stock item/non-stock item in the shopping cart.

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center.
  2. Select the Purchase Orders view.
  3. Select the Document Flow tab.
  4. Select and open the Shopping Cart ABC.

Or

  1. Go to Business Analytics work center.
  2. Search and Run Shopping Carts report
  3. Provide Selection parameter Created On.
  4. Choose Go.
  5. Select and choose Shopping Cart ID ABC.
  6. Select View Shopping Cart.

Or

  1. Go to Home work center.
  2. Choose sub-view Self-Services Overview under Self-Services view.
  3. Choose Confirm Deliveries view.
  4. Search and select the Shopping Cart ID ABC.

You can see that in the items area you can see the Quick Confirm Delivery button is disabled/greyed out.

Cause

The quick confirm delivery will enabled in shopping cart if the following conditions are satisfied.

  1. The person trying to Quick Confirm Delivery should be the Requestor of the shopping cart.
  2. The Requested Quantity in the shopping cart and Ordered Quantity in purchase should match. ( For example, if you request 20 EA quantity in the shopping cart then the follow-up purchase order should have 20 EA quantity.)
  3. The Goods and Services Receipt Expected should be checked in the purchase order created as a follow-up of shopping cart.

Resolution

This is the standard system behavior and system behaves as designed.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711