SAP Knowledge Base Article - Public

2080188 - Information required while creating an ECPayroll (Cloud Payroll) related issue - Employee Central

Symptom

  • This article identifies information that should be included when reporting an SeOD case for EC Cloud Payroll support.

Environment

  • Employee Central.

Resolution

  • Following information is required as a part of reporting the case:

          1) Steps to reproduce the issue.

          2) Details of users facing the issue.

          3) Since when the issue is occurring.

          4) Did the ECPayroll Integration worked successfully before.

 

  • Apart from above information, SAP/SFSF would require below system details for for ECPayroll system in order to speed up the case handling and avoiding any unnecessary delays in information gathering:

    • Customer Name.
     
    • Customer Number
     
    • System ID
     
    • Client ID

 
 

  • Cloud Payroll requires this explicit information to analyze the issues related to it. If it is not provided while opening a support case, the support engineer will need to request this information, thus slowing the investigation and troubleshooting process.

Keywords

KBA , sf cloudpayroll , sf ecpayroll , sf sap payroll , sf ec-ecpayroll , sf boomi , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM Core all versions