SAP Knowledge Base Article - Public

2080050 - Phone Number Not Pulled While Creating a New Contact From Live Activity

Symptom

While creating a New Contact for an Incoming Phone Call for which the Customer is identified the Phone Number is not pulled automatically.

Reproducing the Issue

  1. Log into SAP Cloud for Service.
  2. Click on the Live Activity Pane.
  3. Incoming Phone Call is visible and the Customer is identified.
  4. Click the New Contact button.
  5. The Phone number is not pulled automatically.

Cause

This is the current expected system behaviour.

Resolution

This feature is planned to be implemented in one of our future releases.

Keywords

KBA , SRD-CC-FED , Feeds , Product Enhancement

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708