SAP Knowledge Base Article - Public

2080023 - Blank Provisioning Screen

Symptom

  • A unique error occurs in Provisioning when a Succession Data Model is loaded into an instance which does not contain the same fields as the Country Specific Succession Data Model (used in EC implementations).
  • This issue normally happens during the implementation process when fields are being removed from the Succession Data Model.
  • The provisioning screen goes blank after attempting to load the Succession Data Model.

Environment

SAP SuccessFactors HCM Suite

Cause

  • Country specific fields need to be in the Succession Data Model (SDM) before they can be entered in the country specific XML for Succession Data (CS-SDM) model.
  • If a field is removed from the SDM first, the system is unable to validate the dependencies in the succession data model with the country specific succession data model.
  • Currently the system displays a locking behavior which displays a blank screen in provisioning.

Resolution

There are two solutions which can be deployed:

  • Prevent the error- This error can be prevented by removing fields from the country specific XML for Succession Data (CS-SDM) model PRIOR to removing them from the Succession Data Model. This will prevent the issue.

OR

  • Remove the locking behavior- A blank CS-SDM can be imported to remove all dependencies. Once the blank CS-SDM is imported, the SDM can be imported without error. Then re-import the original CS-SDM. 

Example of blank CS-SDM:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE country-specific-fields PUBLIC
"-//SuccessFactors, Inc.//DTD Country Specific Field Configuration//EN"
"http://svn/viewvc/svn/V4/trunk/src/com/sf/dtd/country-specific-fields.dtd?view=co">
<country-specific-fields>
</country-specific-fields>

 1.JPG   Remember to download copies of the SDM and CS – SDM, before over-writing the XML files.

Keywords

Sf, provisioning blank, success factors, CSF SDM, Succession Data Model , KBA , LOD-SF-EC-PRV , Provisioning Changes , Problem

Product

SAP SuccessFactors HCM Suite all versions