2079948 - How to configure you own help text within Employee Central - Employee Central

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2079948 - How to configure you own help text within Employee Central - Employee Central


  • This article explains how to set up your own help text within Employee Central.
  • I would like to be able to instruct our EC users using my own words to explain our own processes and terminology that we use within our company. How can I do this?


  • Employee Central


  • This is a great new feature available after b1405.
  • EC comes with pre-built standard help which gives end-user textual help on EC features. Previously there was no configuration ability, other than to turn help off, and no ability to put language specific text in either. This is now possible. You can tailor you own content and which portlet or page to apply it to. 


  • This is an MDF feature which Customer Success will work with you to enable and get started, and then you will be able to self-serve to set up and perform ongoing maintenance


  • Note: Should you start to use this feature then even if you create your own text for one portlet then the system will no longer show original help text delivered by SuccessFactors in other portlets.
  • Note: If you configure some portlets but not others, then the ? help icon will not display for the latter portlets.


      Here are the Portlets for which you can configure help:

  • Personal Information
  • National ID Information
  • Biographical Information
  • Home Address, Dependents
  • Primary Emergency Contacts
  • Contact Information Portlet
  • Direct Deposit
  • Name Information
  • Employment Details
  • Job Information
  • Job Relationships
  • Position
  • Eligibility for Advances
  • Work Permit Info
  • Alternative Cost Distribution
  • Compensation Information
  • Spot Bonus
  • Global Assignment Details
  • Pension Payout Details
  • Plan Leave of Absence
  • Termination portlet
  • Income Tax Declaration
  • Recurring Deductions
  • One Time Deduction
  • Benefit Eligibility
  • Benefit Enrollment
  • Benefit Claims
  • Add New Employee
  • Update Employee Records
  • Personal Information
  • Employment Information



KBA , sf employee central , LOD-SF-EC , Employee Central , How To


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