2078685 - PM v12 - Team Overview Not Showing Direct Reports - Performance Management

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2078685 - PM v12 - Team Overview Not Showing Direct Reports - Performance Management

Symptom

  • Not all direct reports appear under the Team Overview page, even though a manager change occurred

Environment

  • Performance Management

Cause

  • Manager transfer options were not selected when updating the hierarchy, even though the options are selected on the form template.

Resolution

  • If Manager transfer options were not selected when updating the hierarchy, even though the options are selected on the form template, this could give the impression that the manager change did not occur. When updating an employee’s manager, be sure to select manager transfer options to move all form content to the new manager. This will ensure that all direct reports will appear under Team Overview for the new manager.
  • If manager change options were selected and Team Overview is still not updating, create a case for Customer Success to request to reset the hierarchies for the form template in question, which can be done by our Engineering group.

Keywords

KBA , sf team overview , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core all versions