SAP Knowledge Base Article - Public

2077945 - Surveys Cannot be Saved or Saved as Draft

Symptom

Surveys cannot be saved or saved as draft. Surveys can only be submitted.

Reproducing the Issue

  1. Go to the Visits work center.
  2. Click on ABC (ABC represents a visit with a survey assigned to).
  3. Navigate to the Surveys tab.
  4. Click on DEF (DEF represents the name of the survey).

The only options available to close/finish a survey are clicking the Close button or clicking Submit.

Cause

Upon submitting a survey there is no actual document created. Therefore you are not able to save a survey or save it as a draft. This is the expected system behaviour.

Resolution

You can

a) close a survey to reset it or
b) submit a survey upon completion.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer 1708