SAP Knowledge Base Article - Public

2077340 - Error - Loading Admin Summary Page Slow or Times Out - Variable Pay

Symptom

  • Cannot open Variable Pay program Summary Page in Compensation Administration 2.0. You try to open the program and you see a spinning Loading icon. Performance issues can occur when trying to load your admin Summary page if your program contains many eligibility rules or Employee History records due to real-time calculations for budgets etc. that must occur to load the summary.
     

Error Code

  • Loading spinning icon when trying to open the program.
     
  • When trying to access a Variable Pay program in Compensation Administration 2.0 (Compensation New Admin Tools), summary page keeps loading and times out eventually.

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Environment

  • Variable Pay.

Cause

  • Performance issues can occur when trying to load your Summary page if your program contains many eligibility rules or Employee History records due to real-time calculations for budgets etc. that must occur to load the summary.

Resolution

  • Support can change the performance thresholds for your instance via Provisioning. (Not available to admins).
     
  • If your program has performance issues, and the summary will not load, then please open a case with support to lower the thresholds for the following two values:

             Variable Pay Employee History Threshold for Eligibility on Admin Summary page

             Variable Pay Employee History Threshold for Budget of Admin Summary

  • Default values are for 10,000 however we recommend these are changed to 10 and then have client retest.

 

  • When opening a Variable Pay program in New Admin Tools, some real time calculations are performed by the system (budget, eligibility). If a program contains a lot of Employee History records (several thousand for instance) budget calculation may take a very long time.

 

  • Support or Partner can change this via Provisioning > Customer Instance > Company Settings > Variable Pay and then change Variable Pay Employee History Threshold for Budget of Admin Summary page to a small number (10 for instance). Save your change and try again. Summary page should open immediately. If performance is still too slow, then reduce the number further until performance is acceptable.

 

  • The same logic applies to eligibility. If a program contains a lot of eligibility rules (a few hundred), you can prevent real time calculation when opening Summary page by changing Variable Pay Employee History Threshold for Eligibility on Admin Summary page from the default of 10,000 records. 

Keywords

KBA , sf error messages comp-varpay , LOD-SF-CMP-VAR , Compensation Integration Issues with Variable Pay , Problem

Product

SAP SuccessFactors HCM Core all versions