2077140 - Not able to see the Digital Signature on the form through the Digital Document Search - Performance Management

• How to show digital signatures in Document Print Preview
• Unable to see Digital Signature for the Digital Document Search (DDS)
• Unable to see the signer's name on PDF version of the form or on Print Preview of the form when accessed via Completed Folder

SAP SuccessFactors Performance Management

1. Launch a form with Signature stage in the route map.
2. Route this form towards completion.
3. Access the form from Completed folder or run a Detailed Document Search report.

The signer's form is not showing on the DDS report and on the PDF / Print Preview but it shows up on the form itself.

Sometimes the Digital Signature will be visible when viewing the form but not when viewed through the Detailed Document Search.

To view the Digital Signature when viewing a form found through the Reports > Classic Reporting > Detailed Document Search you will want to:

1. Go to Admin Center > Form Template Administration > Form Templates
2. Click on the form that you want to edit
3. Enable the "Show digital signatures in Document Print Preview" option
4. Click on "Update Form Template" button

• After logging out then back into the instance the Digital Signature will be visible when the form is viewed through the Detailed Document Search.
• After making this change, you will be able to see the signer's name on PDF version of the form or on Print Preview of the form when accessed via Completed Folder.
• This change is dynamic, no need to relaunch forms.

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