SAP Knowledge Base Article - Public

2075951 - 9-Box Used in Performance Potential Section of PM Form - Performance Management


  • This Article describes the behavior of the 9 box in a Performance form and what employees are expected to appear here.
  • It also describes why some users may be missing from the 9-box and how to resolve this.
  • What controls who appear in a 9 box when the performance-potential section is included in a performance form.
  • When you utilize a form that includes the performance-potential grid as part of that form, the grid may pull in a certain group of employees into that grid.


  • Performance Management


General Rule: The filter options available for this matrix are “All Employees Assessed” or “My Direct Reports”.  However there are requirements  needed to  be met before an employee will show under the matrix.

For documents to appear, the following requirements should be satisfied.

  1. The document was created from the same template.
  2. The user is a defined role in the route map.
  3. The due dates of all the forms cannot be separated by more than 60 days (60 days gap before due date or after due date)



There are a number of workarounds you can use if a form has already been launched or completed but is missing the above conditions.

  1. For those forms where the gap in the due dates are greater than 60 days, you can use admin tools->Change form date to update the due date so that it is within 60 days.
  2. For those with a manager change and old manager is the manager in the routemap but they would like to see the details from the new manager inbox, you can route the form back from completed then route the form to the new manager.

Alternative to avoid the above is you can open up the Matrix from the succession tab->Performance-Potential, select the appropriate date options, filter options (direct reports only) and see all of the results.


KBA , sf 9box , LOD-SF-PM , Performance Management , How To


SAP SuccessFactors HCM Core all versions