SAP Knowledge Base Article - Public

2075299 - Why would a catalog price seem inaccurate for an Item?

Symptom

What should be checked if a Catalog price appears to be incorrect?

Environment

  • SuccessFactors Learning Management System (LMS)

Cause

Pricing is updated in another location which is offsetting expected prices.

Resolution

Review the following configuration in the LMS as an Admin:

 

Catalogs Tab:

 

Ensure that the Item is attached to a Catalog. Once the association is complete, you can proxy in to a user to see if the a price is shown.

 

To add to a catalog please follow the steps below:
Learning > Items > Select Item > Click Catalogs Tab > Click the Plus (+) sign > Search for the correct Catalog > Click Apply to save selections

 


Catalog Prices:

 

To make a Catalog Price Change:
Commerce > Tools > Catalog Price Change > Select the Currency Type > Change the price to the price you would like > Select Add > Click Next twice > Click Finish

 


Chargeback Tab:

 

The Price could also not show due to the chargeback selection being set to 'No charge' at the Item level. The value has to be changed to one of the following selections:

 

Charge to Buyers Authorized Account Code, Charge to Buyers Specified Account Code, Distribute Charges to Specified Account Codes.

 

Below are the steps to make changes:
Learning > Items > Search for the item > Select Item > Click More Link > Select Chargeback tab > Make selection from the drop down > Click Apply Changes.

 

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core all versions ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508