SAP Knowledge Base Article - Public

2075273 - Requesting an On Premise Build Update - Learning

Symptom

SuccessFactors highly recommends transitioning to a SaaS based Learning environment. Customers should contact their sales representative for additional details about this transition.

 

Process to Request a Learning Build

1.) A Support Contact Administrator should submit a Priority 4 case via the Cloud Support Portal at support.successfactors.com
2.) Once the submitted case is processed, following the SLA guidelines associated with a Priority 4 case, SuccessFactors will verify the customer’s information and will upload the requested Learning build to the customer’s defined FTP location.

 

Additional Considerations

When to Request a Learning Build

  • While a new build can be requested, via a support case, as soon as the day after a release, all requests will be fulfilled within the Priority 4 service level guidelines.

Build Schedule

  • SuccessFactors follows a quarterly release schedule, but often applies weekly patches which can be requested by Learning On Premise customers on an as-needed basis. Please note that information about the major items fixed within a release will be noted in the ‘read me’ notes included in the FTP upload.

 

 

Learn more about SuccessFactors release schedule >>

 

Environment

  • Learning

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors HCM Core all versions