SAP Knowledge Base Article - Public

2075204 - Long duration content will not complete - Learning

Symptom

  • Long content does not complete. What steps can help to offset this issue.

Environment

  • SuccessFactors Learning

Cause

  • Usually this issue occurs when course takes more than 30 minutes to complete and usually faced by users who login to Learning from BizX side. The issue has to do with a timeout setting.

Resolution

On the LMS Admin side set the

contentStructurePageKeepAliveInterval=250.

Minimum Value: 120 (2 minutes)

Default: 300 (5 minutes)

 

Steps:
  1. Login as Admin.
  2. Go to System Admin.
  3. Click on Configuration.
  4. Select System Configuration.
  5. Click on Edit Icon of LMS_ADMIN.
  6. Search for contentStructurePageKeepAliveInterval and set it to 250.

  

When this configuration is set as above then the BizX server or LMS server communicates with Content every 4 minutes and keep the session alive so that users doesn’t face any communication issue and complete the course successfully.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core all versions ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508