SAP Knowledge Base Article - Public

2073623 - Feature that checks for scheduling conflicts on scheduled offerings for users - LMS

Symptom

This KBA covers how to enable the LMS to check for scheduling conflicts when users are enrolling in Scheduled Offerings

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Logon as a user in Learning
  2. Search for an Instructor Led Course in the catalog to register into the Schedule offering of that ILT
  3. Click on Register Now for one of the offerings for that ILT
  4. A validation error is thrown to the user showing the conflict with another schedule offering that the user is already enrolled into:
    The User [User Details] has a schedule conflict with scheduled offering [SO Details].([Scheduled Date Time])

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Cause

There is a configuration which prevents users from creating scheduling conflicts

Resolution

The scheduling conflicts check can be turned on/off from the LMS Admin:

  1. Go to System Admin -> Configuration -> User Settings
    • Uncheck the option "Prevent Users from creating user schedule conflicts"
      • Allows the user to override the scheduling conflict and enroll into multiple Schedule offerings that are scheduled for the same date and time
    • Check the option "Prevent Users from creating user schedule conflicts"
      • The application throws the validation error, thus avoiding the scheduled offering conflict
  2. Apply Changes

Keywords

SF SuccessFactors LMS Learning Schedule offering conflict User settings prevent disable enable turn on off error warning , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors HCM Core all versions