2073596 - Cannot login: login information does not match

SAP Knowledge Base Article - Public

2073596 - Cannot login: login information does not match

Symptom

  • Cannot login: login information does not match

Environment

  • Learning

Resolution

Users cannot login and the following message is displayed in the browser:

  • The login information you entered does not match our records.
  • LogUserLog (Nuvosoft Web [nvConnection]) error '800a0003'
  • No Database platform defined.
  • /rcomp/nvHRSecurityWarning.asp, line 79

OR

  • The login information you entered does not match our records.
  • LogUserLog (Nuvosoft Web [nvConnection]) error '80004005'
  • [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified
  • /rcomp/nvHRSecurityWarning.asp, line 78

 
The problem is that the Nuvosoft.INI file is missing from the Component directory (i.e. C:PlateauComponent).

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors HCM Core all versions