2073436 - Accessing online content for blended items only on the start date of the segment of the scheduled offering

SAP Knowledge Base Article - Public

2073436 - Accessing online content for blended items only on the start date of the segment of the scheduled offering

Symptom

User is only able to access Online Content during the Scheduled Offering segment.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

When outside of Scheduled Offering segment:

  1. Go to User's Learning Plan;
  2. Search for the blended Item;
  3. The "Start Course" button is not available, open the course;
  4. There is no Online Content available.

Cause

The "Content available only during specified segments of a Scheduled Offering." option is checked.

Resolution

  1. Go to the Item's record;
  2. Go to Online Content tab;
  3. Open "Settings";
  4. Uncheck "Content available only during specified segments of a Scheduled Offering.";
  5. Hit "OK";
  6. Hit "Save";
  7. Also check the option "User can access online content without being registered in offering" under the Item Record under "View All".

To enable the field "User can access online content without being registered in offering" to be viewed in the Item record, follow the steps below:

  1. Go to System Admin->Configuration->Record Configuration;
  2. Select "Item" in the dropdown "Select a record to configure:";
  3. In the "Basic Configuration" tab, in the "Available" column, search for "User can access online content without being registered";
  4. Select it by clicking on it;
  5. Click in "Add" so that it goes to the "Display" column;
  6. Hit the "Save" button.

Keywords

Content, Only During Segment, Item Record, Available, Open Content, Scheduled Offering, Blended Item , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions