SAP Knowledge Base Article - Public

2068192 - Error - Validation Error: This external user is invalid - 360 Multi Rater

Symptom

  • When adding an external participant you are receiving: Validation Error:  This external user is invalid.

Environment

  • 360 Multi Rater

Reproducing the Issue

  • Log into the system;

  • Go to 360 tab;

  • Select the 360 template and click on Add External Participant;

  • Receive the error.

Cause

The error message will show up if:

  1. Participant's email is not existing in the participant list;

  2. Participant's email is existing as active or inactive in Admin Center> Manage Users (including internal and external);

  3. User actually has a company email address, so is not technically an external user;

  4. Participant with the email is invalid.

Resolution

  1. The customer may see the user as external because the user is  NOT in the BizX application BUT if the user has the same email domain as all other users in the company, the system will recognize the user as an internal user vs. external.

  1. Add the user as an internal user.

 

Keywords

KBA , sf 360 , LOD-SF-PM-360 , 360 Reviews , Problem

Product

SAP SuccessFactors HCM Core all versions