2061769 - How To Post Dunning Fees

SAP Knowledge Base Article - Public

2061769 - How To Post Dunning Fees

Symptom

The customer pays a customer invoice and the dunning fee in accordance with the dunning letter received.
The invoice amount is XXX, the customer pays amount XXX + YYY (dunning fee).

If you check the Customer Account Monitor you only find amount XXX.
How can the amount YYY be posted though no open item exists for it?

Reproducing the Issue

  1. Open Receivables Work Center
  2. Navigate to Customers - Customer Accounts
  3. Search for the respective Customer ID
  4. Click on View
  5. Under Tab Trade Receivables - Subtab Invoices/Payments you see the open amount of XXX
  6. The amount YYY for the dunning fee is missing

Cause

Dunning fees are not posted until the fee is actually paid by the business partner.

Resolution

To post a business transaction in cash flow management which appears in the customer account monitor use the function New Charge/Credit.

  1. Open Receivables Work Center
  2. Navigate to Customers - Customer Accounts
  3. Search for the respective Customer ID
  4. Click on View
  5. Choose Button New Charge/Credit
  6. Select '1 - Customer Charge'
  7. Under Account Assignment - G/L Account choose A-1501 - Dunning Fees
  8. Fill in all relevant information
  9. Finish with Post

If you open the customer account monitor again you will find two open items:

XXX - The invoice amount
YYY - The amount of the dunning fee

Now you can select both items and clear them against the customer's payment.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions