SAP Knowledge Base Article - Public

2061563 - Automatic Product Determination Based on SAP HANA Text Analysis

Symptom

You have enabled in your system the function in regards to the automatic assignment of product to a ticket during ticket creation based on SAP HANA text analysis and you want to know how this functionality is working.

Cause

This is the current expected system behaviour.

Resolution

Automatic product determination works by comparing the results of text analysis (which breaks the incoming text into keywords) with the names of the products in the product master data. The match between keyword and product name must be exact.  

In case there is no match available in the product master data, then the system pulls the product with the nearest match to the entered keywords.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711