2060456 - Crystal Reports parameters prompt fails with Internet Explorer version 10

SAP Knowledge Base Article - Public

2060456 - Crystal Reports parameters prompt fails with Internet Explorer version 10

Symptom

Parameter prompt fails with one of the following errors:

  •  '_pe' is undefined
  •  The value of property 'newUnits' is null or undefined, not a Function object
  • 'CR_units' is undefined
  •  'promptengine_calendar' is undefined
  • The value of property 'CR_cancel' is null or undefined, not a Function object

Environment

  • Crystal Reports 2008 V1
  • SAP Crystal Reports 2011
  • SAP Crystal reports 2013
  • Internet Explorer 10

Reproducing the Issue

Refresh any Crystal report with parameters 

Cause

User does not have proper rights to IE temp folder location. As opposed to all previous versions of Internet Explorer that used the same file structure to store the history/cache/cookies information, IE10 uses a completely new file structure and at a different location. It is located under C:\Users\[User Profile]\AppData\Local\Microsoft\Windows\WebCache folder.

Resolution

Work with IT department to make sure company security policy does not restrict access to IE10 temp folder. 

Keywords

IE 10, LOV prompt, JS, javascript , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013