SAP Knowledge Base Article - Public

2059894 - The upgrade of Dashboard Design from 4.1 SP02 to 4.1 SP04 is not displayed in Programmes and features list in Windows control panel

Symptom

The upgrade of Dashboard Design from 4.1 SP02 to 4.1 SP04 is not displayed in Programs and features list in Windows control panel

Environment

  • SAP BusinessObjects Dashboards Design 4.1
  • Windows Seven

Reproducing the Issue

  1. Install full version of SAP Dashboard Design 4.1 SP2.
  2. Upgrade Dashboard Design to 4.1 SP04 by applying the patch.

Cause

This is specific to some customer environment. It was not reproduced in house. It might be some registry keys not updated during the first upgrade.

Resolution

Solution 1:

Run the patch twice, the first Run will uninstall the patch 04 and the second Run will install it again

Solution 2

Uninstall the current version and install the Dashboard Design 4.1 SP04 full build

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1