2055163 - Crystal Reports Web viewer vertical scrollbar in IE 11 does not scroll

SAP Knowledge Base Article - Public

2055163 - Crystal Reports Web viewer vertical scrollbar in IE 11 does not scroll

Symptom

  • Vertical scroll bar on the Crystal Reports Viewer takes up about 90% of the viewer's vertical dimension.
  • The scroll bar only allows scrolling about 10% of the viewer, preventing scrolling to the bottom of the report page in the viewer.

Environment

  • SAP Crystal Reports, Developer Version for Visual Studio .NET
  • Microsoft Visual Studio .NET (2010 / 2012 / 2013)

Reproducing the Issue

  1. Create a new web application.
  2. Add a Crystal Reports web viewer to a web form.
  3. Add the following code (Page_Init):

 

CrystalReportViewer1.BestFitPage = False
CrystalReportViewer1.BestFitPage = False
CrystalReportViewer1.Width = 500
CrystalReportViewer1.Height = 600
CrystalReportViewer1.ReportSource = <some report>

 

  • Note that this issue is not present if CrystalReportViewer1.BestFitPage is not used or if it is set to "True".

Cause

  • The issue has been escalated for a fix.
  • Current ETA: Service Pack 11 (December 2014 / January 2015)

Resolution

  • Possible work-arounds:

 

  1. Set IE 11 to Compatibility mode for the application
  2. Change the positioning with css on the div tag with the scrollbar from absolute to relative:

 

.insetBorder
 {
      position: relative !important;
}

Keywords

scroll bar scrol crvs vr4vs iframe , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Bug Filed

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio