SAP Knowledge Base Article - Public

2052561 - Crystal Add in error in Crystal Report

Symptom

You have installed the Crystal Report version 2013 or higher and you want to used the Crystal Report Add in to load the Formatted reports of Business By Design or Customer On Demand system.

Reproducing the Issue

Whenever you attempt to add a SAP report by using the add in menu, you receive an error that read: A serious error has occurred. Report an Incident.

Cause

The current Crystal Add in is not supported for Crystal Report 2013 version.

Resolution

Currently, the Crystal Add in is only supported for CR 2008 and CR 2011 SP7.

You can use the following links to download the viewer directly for 2008 or 2011 release. The last link given below which is a blog pointing to all the different viewer version links from where I have extracted the individual links.

 2008 Release

For Windows machine

http://downloads.businessobjects.com/akdlm/crystalviewer/Crystal%20Reports%20Viewer%202008.exe

 

for MAC machine

http://downloads.businessobjects.com/akdlm/crystalviewer/Crystal%20Reports%20Viewer%202008.dmg

 

2011 Release

http://downloads.businessobjects.com/akdlm/crystalviewer/51043407.ZIP

 

Blog page (Maintaining all the viewer version download links)

https://blogs.sap.com/2016/11/09/sap-crystal-reports-viewer-downloads/

Keywords

KBA , crystal reports , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Product Enhancement

Product

SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902