You have installed the Crystal Report version 2013 or higher and you want to used the Crystal Report Add in to load the Formatted reports of Business By Design or Customer On Demand system.
Reproducing the Issue
Whenever you attempt to add a SAP report by using the add in menu, you receive an error that read: A serious error has occurred. Report an Incident.
The current Crystal Add in is not supported for Crystal Report 2013 version.
Currently, the Crystal Add in is only supported for CR 2008 and CR 2011 SP7.
Download area: https://www.sapstore.com/search?text=crystal+reports
KBA , crystal reports , AP-PRP , Purchase Request Processing , Product Enhancement