You have installed the Crystal Report version 2013 or higher and you want to used the Crystal Report Add in to load the Formatted reports of Business By Design or Customer On Demand system.
Reproducing the Issue
Whenever you attempt to add a SAP report by using the add in menu, you receive an error that read: A serious error has occurred. Report an Incident.
The current Crystal Add in is not supported for Crystal Report 2013 version.
Currently, the Crystal Add in is only supported for CR 2008 and CR 2011 SP7.
You can use the following links to download the viewer directly for 2008 or 2011 release. The last link given below which is a blog pointing to all the different viewer version links from where I have extracted the individual links.
For Windows machine
for MAC machine
Blog page (Maintaining all the viewer version download links)
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