SAP Knowledge Base Article - Public

2052561 - Crystal Add in error in Crystal Report 2013


You have installed the Crystal Report version 2013 or higher and you want to used the Crystal Report Add in to load the Formatted reports of Business By Design or Customer On Demand system.

Reproducing the Issue

Whenever you attempt to add a SAP report by using the add in menu, you receive an error that read: A serious error has occurred. Report an Incident.


The current Crystal Add in is not supported for Crystal Report 2013 version.


Currently, the Crystal Add in is only supported for CR 2008 and CR 2011 SP7.

See Also

Download area:


KBA , crystal reports , AP-PRP , Purchase Request Processing , Product Enhancement


SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711