SAP Knowledge Base Article - Public

2052561 - Crystal Add in error in Crystal Report


You have installed the Crystal Report version 2013 or higher and you want to used the Crystal Report Add in to load the Formatted reports of Business By Design or Customer On Demand system.

Reproducing the Issue

Whenever you attempt to add a SAP report by using the add in menu, you receive an error that read: A serious error has occurred. Report an Incident.


The current Crystal Add in is not supported for Crystal Report 2013 version.


Currently, the Crystal Add in is only supported for CR 2008 and CR 2011 SP7.

You can use the following links to download the viewer directly for 2008 or 2011 release. The last link given below which is a blog pointing to all the different viewer version links from where I have extracted the individual links.

 2008 Release

For Windows machine


for MAC machine


2011 Release


Blog page (Maintaining all the viewer version download links)


KBA , crystal reports , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Product Enhancement


SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902