SAP Knowledge Base Article - Public

2046947 - How to Remove User Lock or Change the Password for Technical Print User

Symptom

How to remove user lock or change the password for Technical print user.

Environment

  • SAP Business ByDesign
  • Cloud Print Manager

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Go to the User and Access Management view.
  3. Click on Support and Technical Users sub view.
  4. The Technical user PRT_001 is locked.

Resolution

To remove user lock our change the password for print user, follow below steps:

  1. Go to the Application and User Management work center.
  2. Go to the Input and Output Management view.
  3. Click on Print Queues sub view.
  4. Edit Print Queue for which user is locked or change the password is necessary, ex: ABC_123 (where ABC is the print Queue Name).
  5. Click on Details tab.
  6. In Assigned User click on Edit and then uncheck User Locked box in case the user is locked. For change the password this box will not be visible.
  7. Enter new password, click on Ok and Save.

Keywords

KBA , change , password , user , cloud print manager , forgot , reset , unlock , print , forget , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions