You have a requirement to use a Font (EX: Verdana) which is not supported by SAP Business ByDesign in Form Templates. Because, ByDesign supports a limited number of Fonts for the Forms by default.
Fonts has to be licensed from Microsoft. In general the user has to purchase a font that falls under a dedicated license and is not part of the fonts that come for free with the ADS installation directly from the vendor. User should file a document that proves the purchase of the font together with the font files through the incident to SAP.
We will enable Fonts to be available for your systems.
ByDesign supports a limited number of Fonts for the Forms by default (as described in the Help Document "Font Types Compatible with Forms").
KBA , SRD-CC , Cross Components , How To