You have a requirement to assign a Service Agent or an Employee as a Manager for an Org Unit but the Service Agent/Employee is missing in the value selection.
Reproducing the Issue
- Go to Organizational Management work center
- Select Edit Org Structures
- Highlight the Org Unit
- Go to General tab
- Select the value selection for Org Unit Manager.
The general rule is, An Employee can be assigned to an Org Unit as a Manager only when that Employee is assigned to any of the Org Unit in the particular Organizational Structure.
So, assign the Service Agent/Employee to any of the Org Unit as Employee (or Service Agent). Also note, if the Employee assignment to an Org Unit starts at DD.MM.YYYY then you can assign him/her as Manager only on/after DD.MM.YYYY.
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