SAP Knowledge Base Article - Public

2044224 - Unable to Assign a Service Agent or an Employee as an Org Unit Manager

Symptom

You have a requirement to assign a Service Agent or an Employee as a Manager for an Org Unit but the Service Agent/Employee is missing in the value selection.

Reproducing the Issue

  1. Go to Organizational Management work center
  2. Select Edit Org Structures
  3. Highlight the Org Unit
  4. Go to General tab
  5. Select the value selection for Org Unit Manager.

Cause

The general rule is, An Employee can be assigned to an Org Unit as a Manager only when that Employee is assigned to any of the Org Unit in the particular Organizational Structure.

Resolution

So, assign the Service Agent/Employee to any of the Org Unit as Employee (or Service Agent). Also note, if the Employee assignment to an Org Unit starts at DD.MM.YYYY then you can assign him/her as Manager only on/after DD.MM.YYYY.

Keywords

KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions