SAP Knowledge Base Article - Public

2042831 - HTTP400 Error When Creating New Jam Group

Symptom

guide

Error: 'HTTP400 error: cannot create Jam group. Contact the SAP Jam administrator.'.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Open opportunity ABC (ABC represents the opportunity ID).
  4. Go to the Groups facet.
  5. Create a new group.

Error message is displayed: 'HTTP400 error: cannot create Jam group. Contact the SAP Jam administrator.'.

Resolution

Verify that the below conditions are met:

  1. In SAP Jam, under Admin hyperlink for the Features options, confirm if Enable Outbound Private External Group Creation option is enabled.
  2. The e-mail address of the user is the same in both systems and unique for each employee/user.

The issue may also occur due to a missing configuration when configuring the Private Signing Key and Certificate in the SAML Local Identity Provider from SAP Jam

To fix this, please follow this guide.

Keywords

JAM, Error, Group , KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins 1811 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711