2042831 - HTTP400 Error After Creating a New JAM Group

SAP Knowledge Base Article - Public

2042831 - HTTP400 Error After Creating a New JAM Group

Symptom

When you try to navigate to the newly created JAM group, the system throws a HTTP400 error.

Reproducing the Issue

  1. Go to the Sales Workcenter.
  2. Navigate to Opportunities view.
  3. Open any opportunity.
  4. Go to Groups tab.
  5. Create a new group here.

You will see an error message displayed:
HTTP400 error: cannot create Jam group. Contact the SAP Jam administrator.

Resolution

Please verify if the following points are fulfilled:

  1. Please check in Jam under Admin hyperlink for the Features options. Here please confirm if Enable Outbound private external Group creation is enabled.
  2. Make sure that the e-mail address of the user matches the e-mail address used in JAM. The address must be identical on both systems and unique for each employee/ user.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711