SAP Knowledge Base Article - Public

2041592 - E-mail Notifications do not List Meals Per Diem and have Different Total Amounts

Symptom

The e-mail received by the approver does not include Meals Per Diem and you want all expenses listed within the e-mail. You also noticed that the total amount in the e-mail does not match with the amount described in the expense report in the system.

Reproducing the Issue

  1. The approver receives an e-mail to approve an expense report. 
    1. Under Expenses section is listed all expenses other than Meals Per Diem.
    2. The e-mail contains the Total Amount, however it does not match with any amount described in the expense report.

Cause

The system does not show the Meals Per Diem in the list of expenses in the default e-mail sent to the approver. Adding the Meals Per Diem would lead to a huge number of identical lines for long trips in this list.

The Total Amount in the e-mail is the sum of Total Prepaid by Company in the expense report and Total Amount Requested in the e-mail itself.
Total Amount (e-mail) = Total Prepaid by Company (ER) + Total Amount Requested (ER, e-mail)

The Total amount in the expense report in the system also contains the Total Personal Expenses.
Total (ER) = Total Personal Expenses (ER) + Total Prepaid by Company (ER) + Total Amount Requested (ER, e-mail)

Resolution

The system is working as designed.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1402 ; SAP Cloud for Travel and Expense 1405 ; SAP Cloud for Travel and Expense 1705